Find answers to the most common questions our customers ask.
From 14:00.
Yes, depending on availability. Please call the Resort reception prior to your arrival.
Till 10:00.
Yes, you can check-in online prior to your arrival to avoid queue at the reception. If you provide us with your email address you can check in online, or alternatively on your arrival day you can get an access code from our web page.
Our Resort reception service is available 24 hours.
Yes, you can leave your luggage free of charge at your check-in and check-out days.
You can check availability, rates and make a reservation on our website or send a request to our sales department. Rates, terms and conditions on our web page are the same as in our sales office.
We accept Visa, MasterCard, American Express, Maestro and Diners Club cards.
Yes, baby cot is available at additional cost of 5 EUR per night.
Yes, with extra charge of 6,00 EUR per day.
It is not possible to reserve a parking lot.
Yes, you can rent a car at the Hotel.
We have only non smoking rooms.
Pets are not allowed at the Hotel.
Yes, Wi-Fi is available free of charge in the rooms and in public areas.
The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details. From Supetar ferry port is cca 15 minute walk or you can take a local taxi.
Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 21 640-259.
In Republic of Croatia all beaches are public ones. However 2 beaches are available for guests in the Hotel with total length of 1,2 km.
Yes, available with extra charge. Price ranges vary from cca. 6-10 EUR and for umbrella cca 6 EUR. Discount is available. Please note: most of the sun beds and umbrellas at the beach are not owned by the Hotel nor operated by the Hotel.
Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.
Indoor swimming pool with fresh water is located in the Hotel. Indoor pool is out of service from 15.06.-15.09.
Yes, daily rent with extra charge of 1,50 EUR.
No, our rooms only have a mini fridge for storing small items.
Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible. Bed lines and towels are changed minimum once a week.
On Sunday and on the day after your arrival we do not provide cleaning services.
Yes, depending on hotel occupancy, availability and period in the season. For more information about meal prices and/or booking please contact the Hotel prior to your arrival or directly at the reception.
If you start with lunch, your last service is breakfast. If you start with dinner, your last service is afternoon snack.
Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages, locally produced hard alcoholic drinks, selected all inclusive cocktails & mixed drinks. Filter coffee and tea are available throughout a day. Three weekly themed buffet dinners are organized in the main restaurant. Feel free to contact our sales department for more information about our All inclusive program.
No, all branded drinks and all bottled drinks are not part of the all inclusive.
The half-board rate does not include the beverages.
Yes, depending on a date and availability. Please contact reception for more information about meals price and bookings.
We have lost and found procedures in our Hotel. Please contact the Hotel reception for more info.
Reservations are made directly with the hotel on this number +385 (0)21 552-333.
The ATM machine is located near the reception in the Hotel.
The rate of daylight playing 1 hour is cca 11,00 EUR . Equipment is extra charge. Booking and payment directly on spot.
Yes, 1 hour for free per room per day, depending on availability. Reservation on spot is required.
Reservations and payments are done trough www.matchi.se .
Yes, it is obligatory. Your plastic bracelet shows your booked meal plan.
Yes, at the reception desk.
If you wish to submit an official complaint, have a question or wish to share a compliment, please send a detailed email to our dedicated Customer Service team at: customer.service@watermanresorts.com
All complaints are reviewed carefully, and you will receive a response within 5 to 7 business days.
In the event of an approved reimbursement, please note that refunds are processed exclusively via bank transfer - we do not issue cash refunds under any circumstances.
For further assistance or information you can contact our sales department team or the reception. Contacts are available on our website.
